21923 - SCTE Broadband Aug2023 COMPLETE v1 (1)

27 Vol. 45 No. 3 - September 2023 Issue Link to calculator: http://www.o2.co.uk/overpayment-calculator IDENTIFICATION SYSTEM Adapts to the output voltages of the end devices. WARNING FUNCTION - OVERLOAD Warns when 1-hour backup can no longer be guaranteed. BACKUP FOR 3 DEVICES Power supply in any combination of 5V, 9V or 12V. FTTH BATTERY 2 | AVAILABLE FROM STOCK! 1-HOUR FTTH BACKUP DURING A POWER OUTAGE! LEARN MORE: dktcomega.com/ftth-battery-2 “The other operators could help stop this with three simple steps – provide split mobile plans; introduce automatic roll down to an airtime only plan; and provide clear information once a phone has been paid for. We hope they’ll join us in doing the right thing for their customers.” Virgin Media O2 is urging consumers to use the calculator to check if they’re overpaying for their smartphones and to follow four simple steps to prevent it from happening in the future: n Split – your device and airtime wherever possible n Switch – if you are at risk of overpaying for your handset at the end of your contract and don’t have the option to split your bill, switch to another operator n Save – money by being aware of this issue and never overpaying for your handset n Share – tell friends and family if you think they might be paying for a phone they already own Alongside these steps, the operator is also calling on the other mobile network operators to help put an end to this issue with three clear asks: 1. Introduce split contracts giving consumers greater choice over their mobile phone bills. 2. Automatically roll down customers onto an airtime only plan at the end of their minimum term to stop handset overpayments. 3. Inform customers once they’ve paid off the cost of the handset at the end of their contracts. industry news