21815 - SCTE Broadband Feb2023 COMPLETE v3

83 Vol. 45 No. 1 - February 2023 Issue WICT Partnership seriously as you did for your technical skills, learn and practice your skills. Make a development plan to keep yourself focused and on track, and not slipping back into the comfort of your technical development. High performing teams are the holy grail of management, and you will find at their helm a manager with excellent human skills, running a happy and motivated team, a team that knows the direction they are travelling in, a team that works well together with no judgement. Develop your emotional intelligence A little-known fact is that human skills are even more sought- after in a technical industry. Some in the organisation will see the technology you know and love so well as a ‘dark art’ that they just cannot and do not want to understand. With these stakeholders that are generally outside your department, you’ll need to communicate hard topics in an easy manner. You will need to be open, patient, and approachable. Once you’vemastered the human skills of managing teams, the next step to master is Emotional Intelligence (EQ). According to Daniel Goleman in his book “The Science of Emotional Intelligence” (1995) there are five components that make up EQ; self-awareness, self-regulation, motivation, empathy and social skills. The beauty is that as well as basic human skills, these are also skills that can be developed, unlike IQ, which is static. A leader with a highly developed EQ will produce more creative, productive and motivated teams, who are happy in their work and willing to go the extra mile. The equation of leadership potential shows that it is a mixture of both technical and emotional capabilities that will produce great leaders. TQ (Technical Quotient) + EQ (Emotional Quotient) = Leadership Potential In reality, a leader with a high EQ will be authentic and display integrity, show empathy with those around them, develop strong positive relationships at work and have a flexible communication style. Emotional intelligence has become so popular that a Career Building Survey found 59% of hiring managers and human resource professionals say they wouldn’t hire someone with a high IQ and low EQ. To be a successful technical leader, you will need to use your technical credentials as the foundation, build your soft skills in management and further develop with emotional intelligence as you progress up the career ladder into leadership. All the while you should continue to maintain your technical credentials to ensure they stay relevant. Since the pandemic, soft skills are no longer optional. Instead, they are essential to get hired and succeed in today’s workplace. By keeping them sharp, you’ll be able to stand out, remain competitive, and ultimately future-proof your career. www.borderlessperformance.com To find out about WICT’s mentoring programmes, visit www.wict-uk.co.uk/mentoring A leader with a highly developed EQ will produce more creative, productive and motivated teams, who are happy in their work and willing to go the extra mile.

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