40 Vol. 40 No. 3 - August 2018 Issue Wi-Fi training for Guidion Guidion offers services to the Dutch CATV market. It offers training to personnel and recently undertook a SCTE Wi-Fi training course (provided by SCTE’s Dutch training partner, Cable Home) concluding with an SCTE online exam. Senior service technician of IT Synergy, George Valkema, recounted his experience with the SCTE’s new Wi-Fi training course. “Last year, I participated in the Guidion/SCTE ‘In-Home Networks’ training course, organised by the House of Skills. Why? Because it always worried me slightly when I got a service call from a customer with Internet and Wi-Fi problems. I had been looking for a way to improve my skills on this, to better help my customers and solve their problems,” George Valkema told Broadband Journal. “During the In-Home Networks training course, I learned a lot about Wi-Fi and the critical issues for Internet speed. This makes it possible for me, as a service technician, to explain to a customer why his Wi-Fi is performing a certain way in the home and explain any problems as well as possible improvements. The customer may also often have roaming issues: it is not always clear why, sometimes, there is an Internet connection and then there is no connection. This phenomenon is discussed in detail in the course. You also learn how to solve standard connectivity problems. The theory given at the course can be used the next day in practice and you notice that, as a service technician, you are better prepared to answer and resolve questions from the customer.” The knowledge that George gained during the training course was tested in an SCTE online exam, based upon the theory in the SCTE training manual. “I have the SCTE training manual on standby in the car when I am out on a job. Once you pass the online exam, you receive the ‘In-Home Networks for Internet Communication certificate’ from the SCTE, The Society for Broadband Professionals. With this certificate, you can prove that you have detailed knowledge of all in-home networks. The certificate is valid for two years, encouraging you to update your knowledge. I wonder what the follow-up course is going to be – I am looking forward to continuing with this!” added George. from the industry George Valkema, Senior Technician, IT Synergy, Guidion For further details of SCTE training courses, email email@example.com or see http://www.broadbandtraining.eu/index.php/training/partner-wifi-training-course. To contact Guidion, see https://www.guidion.com/en/#header SCTE launches newwireless course The Society has launched a new ‘Understanding Wi-Fi and Wireless Technology’ course, a comprehensive course for technicians in the broadband industry which is delivered by its Broadband Training division or is available for individual study. Email of firstname.lastname@example.org or see http://www.broadbandtraining.eu/index.php/training-2/scte- understanding-wireless Topics include Wi-Fi Overview; Wi-Fi Technical; Wi-Fi Operation; Setting Up a Home Wi-Fi; Extending the Range of Wi-Fi and Wi-Fi Devices, Hints and Tips. Online exams are used by the SCTE to assess the students and award certificates to successful candidates. The assessment structure is easy-to-use, questions are randomly allocated and pass/fail results can be given immediately.